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HP Recommended
HP Deskjet 2510 All-in-one
Microsoft Windows 10 (32-bit)

Hi, I recently changed my cartridges and didn't have HP ones. I then changed the cartridges.

 

I know have a HP colour one and a company own brand black one.

 

My printer display says i have an empty colour cartridge but a full black cartridge.

 

My device settings in HP management say i have a full and working colour cartridge but an unknown empty black cartridge.

 

I've tried to hard reset - but who knows if I'm doing that right as there is so much info on the web i don't know if it's worked or not. I've just updated the drivers on my pc but still no change.

 

HELP!!

1 REPLY 1
HP Recommended

@JA345198, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

The third-party ink cartridges will work. But there are many cartridges in the market which are refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it is not working. Try a different cartridge supplier and check if that works.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.