05-17-2020 07:21 PM
After uninstalling and reinstalling printer software and driver multiple times, going through all sorts of different processes mentioned on other forums, my printer will still not print. It is connected to the network, I have ran the HP Scan and Print Doctor, I have used the HP Smart app - everything says that the printer is now working...but its actually not. I have shut down and restarted both the printer and the computer
I have tried printing PDF and regular documents, to no avail.
I have no clue what to try next. Any and all help is much appreciated.
05-23-2020 02:25 PM
Welcome to the HP Support Community.
Create a TCP IP port:
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
06-01-2020 03:33 AM
hello Betty0610, I followed your instructions but now I have a different problem. The document does not stop in the print queue but the document is not printed. The printer starts, you hear the noise and the end of print sound but the document has not been printed.
I hope I explained myself.
I remain at your disposal for further clarifications. good job