Printer detected but not printing

[spaarvap]

I connect my computer to the Officejet printer, the printer is detected but when I try to print the documents just add up in the printing queue and do not get printed.

i tried reinstalling the printer driver, replacing the ink - no luck 😞

the wierd thing is that when I run the driver update it prints out a test page - and that does get printed!!

any idea how to solve this issue??

[JeanJAB · Accepted solution]

Hi Spaarvap,

I'm sorry to hear your print jobs are getting stuck in the queue and not printing. 

We have a guided troubleshooter for this issue that you may find helpful.  Take a look at this document.

Near the top you will find the link to the quided troubleshooter.  You can also read through the information in document form.

I hope this helps resolve your issue.

Jean