Printer does not print in magenta color

[rachilita]

My HP Deskjet GT 5810 does not print anything using magenta ink. Instead, pink/red images/texts appear yellow in the print out. I've done printhead cleaning and all sorts of advises but they still did not work. All ink levels are enough btw. Please help, thank you!

[A4Apollo]

Hi! @rachilita, 

Have you tried printing from a different application? Does the issue persist?

Does the issue persist when you make a copy from the printer?

Refill any low or empty ink tanks

Print a Print Quality Diagnostic page.

To resolve many print quality issues, print a Print Quality Diagnostic page, and then evaluate the results.

NOTE: 

To protect the printheads from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out before unplugging the printer.

1. Press and hold the Start Copy Color button  on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

   

2. Review the Cyan, Magenta, Yellow, and Black boxes, checking for missing colors, fading, and white lines.

   • If the color blocks do not show white lines, and are not faded or missing, the printer is working correctly. Check for image resolution problems, application errors, or other issues that might affect the printout.

Refer this article to know more information about print quality issues with the printer. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

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[rachilita]

Thank you for your reply but I have done those steps already. 😞 I have printed out several print quality diagnostic pages and still the magenta color did not appear on the print out even if the ink tank was still filled enough. Can you suggest any other options? Thank youuu.

[A4Apollo]

@rachilita, Thanks for the update.

It certainly sounds like a hardware issue with the printer.

Please contact HP support for service options.

Contact HP support using this link. Click Here

Take Care! 🙂