Printer download goes on and on

[Cherokee3]

My C309 printer download from the web. Now it just keeps going and going downloading. What***  is the problem with this had the same problem with 3775 threw it in the trash. What not any of your product works right. *** need a real person on the line not a computer. Yes not to happy with the product right now. 

[Mans]

@Cherokee3 

Hello,

Then, try to install it over Wi-Fi by doing the following (DeskJet 3700 series):

Press a series of buttons on the printer to reset the wireless settings to ensure a successful connection.

1. Go to Devices and Printer to delete your printer icon.
2. Make sure the printer is on.
3. If the wireless indicator light is flashing, go to the next step to continue the software installation.
4. Press and hold down the Power button ().
5. While holding down the power button, press the Start Black Copy button () two times, and then press the Cancel button () three times.
6. Release the power button. The Wireless light next to the Wireless button should be flashing. Repeat these steps if the Wireless indicator does not blink.
7. Proceed immediately to the next step to continue the software installation. You have approximately 20 minutes to complete the software setup using the HP Auto Wireless Connect feature.
8. Launch the printer software installed on the desktop and click Connect a new printer.
9. Follow these steps to set up your wireless connection when the HP Automatic Wireless Connection screen appears:
   • Select Yes, send my wireless settings to the printer, and then click Next.
   • Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.

Please update the printer firmware as follows:

1. On the printer control panel, press the Wireless button and the Information button simultaneously to print the network configuration page. Retrieve the printer's IP address.
2. Find the printer's IP address on the network configuration or self-test page (e.g. 192.168.0.125).
3. Launch a webpage and type this address in the Address bar and touch Enter. The printer's web interface opens.
4. Click on the Tools tab, then develop Printer Updates, and then click Firmware Updates.
5. In the right pane, click the Check Now button to install the latest firmware update.

I remain at your disposal in case of need.

Best regards,