05-20-2019 02:36 PM
looking for detail on how to load HP drivers for windows 10, says they are built in but nothing for HP 5650. Spoke to help desk they need a *.inf file name, has anyone experienced this issue. looking for help. There is nothing on the HP site to download for this printer.
05-21-2019 12:44 PM
Welcome to the HP Community
HP Deskjet 5650 Printer series does not have the driver for windows 10
I recommend you delete the driver at the root level and Install the drivers, follow the steps below:
Remove the USB if connected
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click on this link: https://support.hp.com/in-en/document/c01796879 for Installing and Using the Windows Built-in Print Driver.
Try to print.
Keep me posted, how it goes!
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Have a great day!
I am an HP Employee