Printer driver issue

[Kara365]

driverpackageuninstall returned error 5 for package  This is the error I am getting when I try to uninstall an old printer. I am also having trouble installing my new her printer. OfficeJet Pro 6970

[praveen196]

@Kara365 Welcome to HP Community!

I understand that you are facing the printer drivers issue.

Do not worry. I will try to fix the issue.

Please perform the below steps and check.

1. From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
2. Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter:
   Spoiler

   icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T

   Note: this will provide your user full permissions to the FileRepository system folder
3. Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter:
   Spoiler

   for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpwia*") do rd /s /q "%~G"

   Note: this will delete all HP's folders from the FileRepository system folder
4. Uninstall the HP Software.
5. Now download the latest drivers and reinstall the HP Software.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Kara365]

Thank you for your help. I followed to steps, however, in the end I am still getting "driver unavailable" when I try to use the specified printer. 

[praveen196]

@Kara365

I understand your concerns.

I would suggest you try the Windows built-in drivers. Follow the steps below: 

  

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions. 

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated. 

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane. 

  

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help 

Have a nice day!!