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- Re: Printer go to sleep after 15 minutes of inactivity then ...
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11-03-2019 11:33 AM
The printer go on sleep mode after 15 minutes of inactivity and after few minutes it turns power off. nothing can awaken it even by touching the screen or pushing the power button, so, I have to unplug the power cord and plug it in order to activate the printer. I had this problem just recently. what to do to awaken the printer when I send a print job of any kind?
Solved! Go to Solution.
Accepted Solutions
11-05-2019 02:07 PM
I have gone through your Post and I would like to help
Please ensure the printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168
If the issue persists, try assign a Manual IP Address and check if that helps
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.
- Click 'Apply'.
Keep me posted how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
11-05-2019 02:07 PM
I have gone through your Post and I would like to help
Please ensure the printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168
If the issue persists, try assign a Manual IP Address and check if that helps
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.
- Click 'Apply'.
Keep me posted how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
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