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‎11-13-2018 09:22 PM

HP Recommended
Product: HP ENVY 5000 All-In-One Series

I have had non stop issues with this printer since August. As a college student I am very frustarted. It keeps giving me a "printer in error state" message on my laptop. Please. Someone help me figure out whats going on. In the past I have gotten "printer offline" messages as well. It just resolved itself. I am starting to lose my patience and am very upset with my purchase.

3 people had the same question
1 REPLY 1

‎11-15-2018 05:12 PM

HP Recommended

@hannahcreelman3

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Any hardware change made in the printer?

Have you tried any troubleshooting steps?

 

I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Update the printer firmware for the printer using this link: https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/document/c02919...

 

Restart the printer.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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