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froggiepet64
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Message 1 of 2
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Printer not printing

HP 4620 e-all-in-one-printer
Microsoft Windows 10 (64-bit)

I installed a new ink cartridge (black), I have a big printing job. I was able to print our 6 pages, without any issues. When I went to print out my next pages, printer will not print correctly. I now get a blank white sheet of paper. I have ran the cleaning tools, made sure paper is loaded, and took the cartridge out and reenter the cartridge,  I also powered printer off/unplugged cord and turn printer back on, and still will not print. I have updated drivers and software. I'm stump and don't know what else to do to get printer to print again.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Printer not printing

@froggiepet64,

 

Welcome to the HP Support Community!

 

Are you able to make a copy?

 

Follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-4620-e-all-in-one-printer-series/5101229/document/...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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