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    Fix Windows 10 Update Issues

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Printer not scanning

HP Recommended
HP ENVY Photo 7855

When I try to scan, message come up "There is an internal processing error."

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Gino9

 

Welcome to the HP Support Community. 

 

Are you able to make copies using the printer?

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Hope this helps! Keep me posted. 

 

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