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‎11-25-2019 02:41 PM

HP Recommended

How soon will this be resolved????  

If you are indeed with HP Support Im positive you are getting updates from you software people probably 2 times a day!

Please give US updates!

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‎11-26-2019 11:12 AM

HP Recommended

@unhappyuser3

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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‎11-26-2019 11:16 AM

HP Recommended

@JulieB4

 

Apologies for the inconvenience. As of now, we do not have a TAT as when the updated version of HP Easy Scan will be released. For more info on this issue, refer to this document.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎12-03-2019 01:47 PM

HP Recommended

Yes. After installing the 6978, I found that I am unable to open the HP Utility. In talking with an HP representative, I learned that there are some incompatibilities between 10.15.1 and the 6978's software, and that I will have to wait for an update of either side before my issue is resolved.

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‎12-04-2019 10:44 AM

HP Recommended

@Kentc1

 

You may download the HP utility from here. HP Easy Scan is not compatible with macOS 10.15 Catalina. We're actively working to restore complete functionality. 

Refer to this document for more info.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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