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Top Student
Posts: 3
Member Since: ‎09-27-2017
Message 1 of 9 (4,304 Views)

Printer not working with MacOS High Sierra / iOS 11

Product Name: HP ENVY 5540
Operating System: macOS 10.12 Sierra

Hi,

 

My printer stopped working when I updated my Mac to High Sierra, and also my iPad and iPhone stopped working with the printer when I updated to iOS 11.

 

Are there updates from HP coming soon to resolve this issue? When will this mishap be fixed?

There are a tremdnous amount of complaints of these HP products, both here on this fourm and on Apple's Web site regarding this issue.

 

 

Thanks,

 

Joseph

Master's Graduate
Posts: 564
Member Since: ‎08-11-2017
Message 2 of 9 (4,208 Views)

Re: Printer not working with MacOS High Sierra / iOS 11

[ Edited ]

Hello Joey,

As for the ipad and iphone using  Mac, iOS 11, it  is so recent ( (since OS 11 just came out on 09-19; Beta in June) that  I doubt that HP has updated the printer.  So try downloading on those devices periodically until it does.    

 

For the Mac using  iOS 10.13 High Sierra  try to download/install again.  Let me know if success (or not).

 

Here's an Apple link:    HP Printer Drivers v5.0 for OS X

https://support.apple.com/kb/DL1888?locale=en_US

 

Here is the HP Support link:     Click Software and Drivers > go > download.  It should find your Mac.

https://support.hp.com/us-en/product/hp-envy-5660-e-all-in-one-printer-series/6809225/model/6809226/...

 

Also, you could try 123.HP. com on your phone device to see what printer software version it downloads onto each device, individually.  

 

Good luck.  I dont use any Mac thingys.  I am not an HP employee.

Top Student
Posts: 3
Member Since: ‎09-27-2017
Message 3 of 9 (3,990 Views)

Re: Printer not working with MacOS High Sierra / iOS 11

That did not work... AT ALL.

 

Is there anyone from actual HP techincal support on this fourm that can confirm when they will issue printers their proper updates so that their products can run on High Sierra and iOS 11?

 

Thanks,

 

Joe

Intern
Posts: 28
Member Since: ‎10-11-2015
Message 4 of 9 (3,890 Views)

Re: Printer not working with MacOS High Sierra / iOS 11

[ Edited ]

Hi,

 

I suggests to try this link below:

 

https://123.hp.com/us/en/devices/envy5540

 

Click download button. Lauch the HP Easy Start app and start to install. Hope this helps.

Although I work for HP. I'm speaking for myself and not on behalf of HP.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Top Student
Posts: 2
Member Since: ‎10-03-2017
Message 5 of 9 (3,697 Views)

Re: Printer not working with MacOS High Sierra / iOS 11

Having the same issue here with an Envy printer.

 

I have tried all the usual remedies but no luck.

 

There are also people reporting the same issue on the Apple website for other printers which would suggest that it is an iOS issue. I'm running the next beta of iOS11 and it hasn't fixed the issue.

Honor Student
Posts: 3
Member Since: ‎01-17-2010
Message 6 of 9 (2,795 Views)

Re: Printer not working with MacOS High Sierra / iOS 11 Deskjet 3520


JoeyG86 wrote:

Hi,

 

My printer stopped working when I updated my Mac to High Sierra, and also my iPad and iPhone stopped working with the printer when I updated to iOS 11.

 

Are there updates from HP coming soon to resolve this issue? When will this mishap be fixed?

There are a tremdnous amount of complaints of these HP products, both here on this fourm and on Apple's Web site regarding this issue.

 

 

Thanks,

 

Joseph


 

Intern
Posts: 28
Member Since: ‎10-11-2015
Message 7 of 9 (2,788 Views)

Re: Printer not working with MacOS High Sierra / iOS 11 Deskjet 3520

Hi JoeyG68,

 

I suggest that you re-install your printer driver for your Mac machine. You can go to https://support.hp.com/us-en/drivers search for you printer and download the installer HP easy Start.app. Launch the application and follow each pages.

 

Let me know if this works.

 

Hope this helps.

Although I work for HP. I'm speaking for myself and not on behalf of HP.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Student
Posts: 1
Member Since: ‎10-19-2017
Message 8 of 9 (2,403 Views)

Re: Printer not working with MacOS High Sierra / iOS 11 Deskjet 3520

[ Edited ]

Worked with Apple Care tier 2 tech for ~2 hours today. They are unable to resolve this issue with my HP Officejet Pro 8600 Plus and High Sierra. Told me to call HP!

 

Update: I have spoken with several techs at HP. I have been told that my HP Officejet Pro 8600 Plus is no longer supported by HP for High Sierra. I found a temporary workaround- simply email your document as an attachment sent to username@hpeprint.com. This is the HP ePrint mobile printing service. My documents print indirectly using this service (but still do not print directly from the printer).

 

Final solution: I purchased a Canon PIXMA TS9120 and will no longer be an HP customer!

Student
Posts: 1
Member Since: ‎11-26-2017
Message 9 of 9 (781 Views)

Re: Printer not working with MacOS High Sierra / iOS 10.13.1

Tried the download and it did not work!  Never have had one problem until now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation