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- Printer offline, Windows 10, worked fine until a few days ag...
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12-22-2015 01:58 PM
I have a wired network printer, HP8620. In the last few days whenever I switch on my laptop (HP Spectre), also connected by wire to the network the printer comes up offline - it won't print.
The HP Print and Scan Doctor Utility reports that the printer is online, but Microsoft Word and other apps don't print, telling me the printer is offline. I can fix the problem by turning the printer off and on again.
I have seen suggestions that this is a SNMP status problem, but when I go to Printer Properties, Ports, and select "Configure Port" I get an error message "an error occurred during port configuration", "This operation is not supported", so I can not untick the SNMP box, as suggested elsewhere. Any ideas?
Thanks
Philip
Solved! Go to Solution.
Accepted Solutions
12-23-2015 03:09 PM
Hi @Philip4,
Welcome back to the HP Community.
I read your post about your HP Officejet Pro 8620 having connection issues, and I would like to help you out.
Try the link below, it has several potential solutions to your issue. Try out all of the steps, in order, and let me know the results as well as any problems or error codes you experience.
HP Printers - 'Offline' Printer Status Message Displays (Windows 10)
I hope this helps.
If this helps show appreciation for my reply by hitting the thumbs up below
Click the "Accept as Solution" button if I have helped you reach a solution.
MarcelusWallace
I work on behalf of HP
★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!
12-23-2015 03:09 PM
Hi @Philip4,
Welcome back to the HP Community.
I read your post about your HP Officejet Pro 8620 having connection issues, and I would like to help you out.
Try the link below, it has several potential solutions to your issue. Try out all of the steps, in order, and let me know the results as well as any problems or error codes you experience.
HP Printers - 'Offline' Printer Status Message Displays (Windows 10)
I hope this helps.
If this helps show appreciation for my reply by hitting the thumbs up below
Click the "Accept as Solution" button if I have helped you reach a solution.
MarcelusWallace
I work on behalf of HP
★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!
01-03-2016 11:32 AM
Marcus
Thank you. The HP Print and Scan Doctor utility found some new software, installed it, and all is now well.
Which is strange, because I had tried the Print and Scan Doctor before posting to the forum, and it didn't solve the problem. ...
Regards
Philip
04-05-2017 01:23 AM
Hi noscando and Scrapper63,
Please try this link instead: HP Printers - Printer is Offline (Windows)
Hope it helps!
Kind regards,
meg-riley
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
08-24-2017 05:06 AM
I have the same problem, also suggest an error occured during port configuration. Tried reistalling direct via the printer, and always says OK remove lead. but still the printer show as offline. Any help would be useful. Thanks in advance, Joe90
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