02-13-2020 12:34 AM
in september I first encoutered the problem that my printer only print in black and white even documents in color.
I resolved "easily" the problem using that link :
Solved! Go to Solution.
02-16-2020 11:48 AM
I recommend you delete the driver at the root level and retry, follow the steps below:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click here to access the HP website, find the drivers compatible with your windows and install it.
If the issue persists, please go ahead and install the windows built-in drivers:
If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.
Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.
See the Frequently asked questions in this document for additional information, including how to scan using this driver.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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I am an HP Employee
02-23-2020 06:16 AM
Thank you for your answer. It works very well but it takes a long time to reinstall the drivers.
Again today my printer prints only in black and white ….. This is weird !
I don't understand why it happens so often ?
Do you think it is possible to find the response on this link : it was very quick to do !
Thank you very much in advance,
02-23-2020 12:49 PM
@Anouchette You wouldn't have to reinstall it unless the issue re-occurs, that said, the issue shouldn't occur any time soon, if it does, we could install the windows built-in drivers for a permanent fix, also, the link you shared, isn't working for me 😞
If everything is working fine and If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee