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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 11:51 PM

HP Recommended
Product: OfficeJet 6978 ALL IN ONE

I just bought an ALL IN ONE Office Jet Printer. I have had it for a total of 4 days. I relocated it to my office space instead of my kitchen. I powered it back up and it wanted to complete a setup again. Now it is asking for the ORIGINAL Ink Cartridge! I did not keep it. No where in the instructions did it say to keep this cartiridge! I have since thrown it away! do they sell the initial Ink cartridge's in the local store where I bought it? I NEED IT WITHIN 2 HOURS! HELP!

1 REPLY 1

‎04-27-2017 07:29 AM - edited ‎04-27-2017 07:32 AM

HP Recommended

@McleanBoddy,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to set up your HP OfficeJet Pro 6978 All-in-One Printer as you do not have the setup cartridges.

 

This issue could occur if the setup process did not complete successfully.

 

To get the setup cartridges, you need to contact HP phone support at the link: www.hp.com/contacthp

 

You may also check the link regarding the first-time setup of the unit: First Time Printer Setup

 

You have a good day ahead.
 

Rainbow23 - HP Support.
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