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HP Recommended
HP OfficeJet 5740
Microsoft Windows 10 (64-bit)

My Printer shows available and online. But when I print, i get an error.  It works when I plug in the cord.  I ran the HP doctor several times.  It says "fixed"  but still won't print.

1 REPLY 1
HP Recommended

@kcooper-NAS

 

Welcome to HP support community.

 

What error message are you getting while printing?

 

Meanwhile:

 

Assign manual IP address and that should fix the issue.

To identify which IP address is currently assigned to the printer, do the following:

1. On the printer control panel display, from the Home screen, touch ( Wireless ), and then touch ( Settings ).

2. Touch Print Reports

3. Touch Wireless Test Report.

 

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wired.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.