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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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06-23-2017 08:19 AM
I have a new HP Pro 8710 and I am having issues printing from my Surface tablet. Everytime I try to print it says the pirinter is offline and I have tried several troubleshooting methods and I can't get it to show as online. We are not having issues printing from our cell phones. The only thing that allows me to printer from my Surface is if I select print, go to the printer and power it off and on. When it powers back on the documents print.
Please let me know what steps I can take to resolve this issue.
Thanks!
Solved! Go to Solution.
Accepted Solutions
06-23-2017 10:18 AM
Hi,
Thanks for using the HP Forums.
Can you try using a TCP/IP port?
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Create & Use TCP IP port
Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)
Let us know if that works
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
06-23-2017 10:18 AM
Hi,
Thanks for using the HP Forums.
Can you try using a TCP/IP port?
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Create & Use TCP IP port
Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)
Let us know if that works
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
06-23-2017 07:21 PM
Hi @hlund94,
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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