Printer stays idle and won't print.

[Tina751]

The printer stays idle and will not print.  It prints from my phone and iPad, just not my MacBook Pro.  Everything shows it's connected to internet.  I have updated the printer software.  I have unplugged the printer for printer and wall.  I have shut down my computer.  I have removed the printer software from my computer and reinstalled it.  Not in this particular order.  What next?  It's still idle.  

[Kumar0307 · Accepted solution]

Hi @Tina751

Welcome to the HP Support Community. I'd be happy to assist you.

What model printer are you using?

• Make sure the printer and the MAC are connected to the same wireless network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Check the  connectivity between the printer and the MAC

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

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