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Printer update caused major printer problems

HP Officejet Pro 8630
Microsoft Windows 10 (64-bit)

I received an email from HP indicating updates available.  I ran the HP Print & Scan Doctor.  Never had a problem doing this before.  After the update, I had to install my printer.  The installation program took forever and failed every time I ran it.  After 3 hours of effort, I was finally able to install my printer using the Windows 10 installation process.  After the HP software update, I couldn't print, couldn't scan.  I ended up hiring a computer tech to try to get me back to where my system was before the update.  He succeeded to some extent.  Now, I have about a 10 second lag before the printer will print.  The printer will no longer scan to my PC, so he arranged a substitute file where the printer will now send its' scans.  Works OK, but not as fast as it used to.  I wish I had never run that last update!  Very upset with HP and their latest printer software update.

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HP Recommended

Printer update caused major printer problems

@JohnyD69

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8630-e-all-in-one-printe... to download and install the driver.

 

Please follow the below steps to assign Manual IP:

 

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

 

Refer to the video link for step by step instructions - http://hp.care/2cqpl6p 

 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

 

Click on the link: https://support.hp.com/us-en/product/hp-officejet-7500a-wide-format-e-all-in-one-printer-series-e910... and update the firmware for the printer.

 

Restart the printer.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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