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Printer won't print.

HP Envy 7640
Microsoft Windows 10 (64-bit)

All of a sudden when I print docs my laptop tells me that the printer needs intervention.  I uninstalled the software and downloaded it and it still does the same thing.  Printer shows normal as always.  Good signal and connected to network.  Frustrated!

HP Support Agent
HP Support Agent
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Message 2 of 2
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Printer won't print.

Thank you for posting on the HP Support Community.


The issue might be caused by a printer error condition, corrupted print jobs, or a weak printer wireless connection.
Step 1: Check for blinking lights or error messages
Step 2: Run the HP Print and Scan Doctor

Step 3: Clear the print queue

Step 4: Reset the printer and the computer Click here to follow the troubleshooting steps.


Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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