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Posts: 1
Member Since: ‎07-01-2011
Message 1 of 4 (1,024 Views)

Printer won't stay online

My printer goes off line everyday. I need to unplug it and replug before it will print commands from the computer. Why is this happening?

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Posts: 1
Member Since: ‎10-15-2016
Message 2 of 4 (390 Views)

Re: Printer won't stay online

My printer will not stay online.  After each use it is offline, what do I do?

Posts: 16,698
Member Since: ‎07-30-2012
Message 3 of 4 (385 Views)

Re: Printer won't stay online

Please provide the following relevant information so someone can help including:



Printer Model –

Operating System of computer -

Detailed Problem Description including all network devices (extenders, switches)-

Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -

Make and model number of router and modem? -

Error messages - on printer screen and/or computer, any blinking light patterns? –

Is the printer plugged directly into the wall outlet?  If not, please explain how the power is connected.

Do you think the printer is going to sleep and can’t wake up? -

If wireless, when the problem occurs, what is the status of Blue Wireless light on printer, on, off or blinking? –


Power off printer and router.  Power on router and wait 3 mins, power on printer.  Does it connect to the router now?  What is the printers IP address?

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Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
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Posts: 4,641
Member Since: ‎07-08-2015
Message 4 of 4 (375 Views)

Re: Printer won't stay online


I have closed this thread to help keep the comments timely. If you have more to add, please start a new thread. Click here if you want to learn more about how to start a new conversation/thread.

Please post in a new thread for better exposure. It may also be helpful if you posted a few more details about your computer/printer and your issues.

1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about forum posting, please feel free to send me a private message!

Thank you!"

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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