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Chhipa
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Message 1 of 2
69
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HP Recommended

Printer

WHEN I CONNECT MY DEKSTOP TO ETHERNET PORT FOR BETTER INTERNET CONNECTION. PRINTER DOESNOT PRINT TO THAT PC. WHEN I CONNECT PRINTER FROM CABLE. WIFI STOPS AND CANNOT PRINT FROM ANY OTHER DEVICE. IS THERE ANY WAY TO FIX IT.

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HP Support Agent
HP Support Agent
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Message 2 of 2
19
Flag Post
HP Recommended

Printer

Hi @Chhipa

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

To better assist you - 

 

1) May I have the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2) What's the operating system installed on the computer? 

 

To print wireless, the printer and the computer should be on the same network.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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