cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
NS1229 Honor Student
Honor Student
2 1 0 0
Message 1 of 4
64
Flag Post
HP Recommended

Printhead error on OfficeJet 8610.

HP OfficeJet Pro 8610
macOS 10.14 Mojave

Followed HP instructions and updated firmware

ckeaned ink cartridges

can print 1 great print before the error about missing etc printhead appears.

printer status reports are fine

HELP!

3 REPLIES 3
HP Support Agent
HP Support Agent
3,860 3,699 296 294
Message 2 of 4
31
Flag Post
HP Recommended

Printhead error on OfficeJet 8610.

@NS1229, Welcome to HP Support Community!

 

If you have followed the steps from the document HP OfficeJet Printers - Resolving 'Missing or Failed Printhead' Error and still face issues, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
NS1229 Honor Student
Honor Student
2 1 0 0
Message 3 of 4
24
Flag Post
HP Recommended

Printhead error on OfficeJet 8610.

Service call has been placed.  Thank you.

Reply
0 Kudos
HP Support Agent
HP Support Agent
3,860 3,699 296 294
Message 4 of 4
23
Flag Post
HP Recommended

Printhead error on OfficeJet 8610.

@NS1229

 

That's great! Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation