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HP Recommended
HP OfficeJet Pro 8610
macOS 10.14 Mojave

Followed HP instructions and updated firmware

ckeaned ink cartridges

can print 1 great print before the error about missing etc printhead appears.

printer status reports are fine

HELP!

3 REPLIES 3
HP Recommended

@NS1229, Welcome to HP Support Community!

 

If you have followed the steps from the document HP OfficeJet Printers - Resolving 'Missing or Failed Printhead' Error and still face issues, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Service call has been placed.  Thank you.

HP Recommended

@NS1229

 

That's great! Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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