Printhead fail message. Why can't I scan?

[BenCbus]

Common printhead failure message.

Ok.

But I would like to SCAN while I acquire new printheads.

Show me how. 

[TEJ1602]

@BenCbus, Welcome to HP Support Community!

If you have already performed the steps from the document Printhead Errors and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BenCbus]

You did not read/answer the question. 

[TEJ1602 · Accepted solution]

@BenCbus

I understand your concern. When the printer is in error state, you can override the error message to use other functionalities on the printer. 

If you'd still want to try scanning refer to the document HP Printers - How to Scan (Mac) for help.

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BenCbus]

Your instruction set — then the workflow to get and install the HP driver — was very clumsy!

But the new driver did indeed allow the scanner to be recognized and to function. 

Thx