03-24-2018 05:47 AM
First off, first time poster - I'm sorry if this is in the wrong board.
I'm trying to sign up to instant ink, my printer code page is coming out in a different language and the code it's printing is not working. I'm out of suggestions on how to try and fix & google search / website search hasn't helped. Can anyone help me?
03-24-2018 06:11 AM
Change the printer language from the EWS page as shown under Step 2 below:
If the EWS page appears in a different language click the last tab (Settings), expend the 2nd option (Preferences) and select the first option (International)
Once you change the Country and anguage to be correct press Apply, then open teh Web Services tab and select Remove Web Services.
Once comfiriming any prompt follow the steps on screen to Enable Web Services again and a new info sheet will be printed.
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03-24-2018 08:40 AM
Hi, thank you for getting back to me so quickly.
Have followed the instructions and also uninstalled -reinstalled the software for the printer, everything is showing as English but I'm still getting the page which shows my 'printer email address' in German.
03-27-2018 09:05 PM
I think I may be able to help you with this.
I will like to suggest you to go to the below HP support website, to perform a Firmware update to your printer
Follow the steps and with this update to your printer, you should be able to see the pages printed in English, after re-doing the language / country selection.
Hope it helps...
I am a HP employee. I am speaking of myself and not HP.
03-28-2018 01:05 AM
You mentioned tried un-install and re-install software. I'm not sure which software you're using. Hence I would suggest that you follow this guide here.
The software interface might display in English, but there is an option to change default language of the printer. Try visit the link to check how to change the default language of the printer.
Hope this helps. I'm able to change the different default language of the printer by following this guide.
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