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‎11-21-2016 06:07 AM

HP Recommended
Product: HP Photosmart B110c
Operating System: Microsoft Windows 10 (64-bit)

I am subscribed to the Adobe Photographer's package on Creative Cloud and am having problems printing from Lightroom. When I select the printer to choose paper size, and quality the option boxes are all blank and the menu descriptions are composed of strange characters. IF I access the printer menus outside of Lightroom say from Firefox the printer options are as they should be. Can anyone explain what is going on, please?

The printer is an HP Photosmart eAll in One. The model number is :B110c

The printer is connected wirelessly.

I have exactly the same problem when trying to print from Photoshop.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2016 09:56 AM

HP Recommended

Hello, @cjdinc1 – Hope you are well 🙂

 

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

 

I understand that there is an issue while printing from “Lightroom” software and from the Photoshop program. This issue could be caused because of either the printer drivers or the Adobe software package itself. I would first suggest you try and reinstall the upgraded printer drivers and check:

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://ftp.hp.com/pub/softlib/software13/COL33100/cj-109714-3/PS_AIO_07_B110_USW_Full_Win_WW_140_408... to download and install the printer drivers.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
  • Once done, restart your computer and then try to print again.

 

Let me know the results. I’ll watch for your reply!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-22-2016 09:56 AM

HP Recommended

Hello, @cjdinc1 – Hope you are well 🙂

 

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

 

I understand that there is an issue while printing from “Lightroom” software and from the Photoshop program. This issue could be caused because of either the printer drivers or the Adobe software package itself. I would first suggest you try and reinstall the upgraded printer drivers and check:

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://ftp.hp.com/pub/softlib/software13/COL33100/cj-109714-3/PS_AIO_07_B110_USW_Full_Win_WW_140_408... to download and install the printer drivers.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
  • Once done, restart your computer and then try to print again.

 

Let me know the results. I’ll watch for your reply!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎11-24-2016 07:24 AM

HP Recommended

Thanks Dvortex,

I followed your instructions to the letter and guess what? It worked! I now have access to my printers functions againfrom within Adobe products.

Thanks once again for your help.

Was this reply helpful? Yes No
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