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‎10-15-2017 03:09 PM

HP Recommended
Product: Photosmart Premium 310
Operating System: iOS

When I want to connect eprint & web service to my HP Photosmart Premium 310
I'm going to web service and want to activate and I'm wrong with saying that:
Problem connecting to Web Service server
What's wrong ??

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2017 03:45 PM

HP Recommended

@Ben_Stampe

 

As of September 1, 2016, Web Services stop working and are no longer supported on select printers. One of the following error messages displays on your printer control panel when attempting to use web services.  I think the series of your printer is on the following list

 

   https://support.hp.com/au-en/document/c05211712

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎10-15-2017 03:45 PM

HP Recommended

@Ben_Stampe

 

As of September 1, 2016, Web Services stop working and are no longer supported on select printers. One of the following error messages displays on your printer control panel when attempting to use web services.  I think the series of your printer is on the following list

 

   https://support.hp.com/au-en/document/c05211712

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-22-2018 01:22 PM

HP Recommended

I have an envy 5000 series.

I cannot connect to Web Service server.

I get the message trying to connect but it doesn't.

I've tried using the HP Easy start, but everytime I add a code it says the code is incorrect or the printer is off line, which it isn't as the blue light showing connectivity is on!

I've had this problem before and I got through to an email service, very helpful, and sent me a cartridge.

Problem has come up again, still unresolved!

Please tell me why HP set up services that clearly are not working!

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