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mkgrandma
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Problem installing older printer onto Catalina OS

HP LaserJet Professional M1217nfw MFP
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Downloaded the latest driver for what I assume is Catalina (the driver date was last week) and switch from AirPort Extreme to Ecco Router and now cannot get printer to work! Need step by step instructions, please as I am not that computer literate.

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Problem installing older printer onto Catalina OS

@mkgrandma, Welcome to HP Support Community!

 

Now that you have a new router, you may have to reconfigure the wireless settings on the printer. Here is how you can do it-

 

First, restore network defaults-

a. Turn the product off.

b. Press and hold the wireless button and the cancel button, and then turn the product on.

c. Hold the buttons until all of the lights blink in unison, and then release the buttons.

 

Now, connect the printer to the network-

If your wireless router supports WPS, use this method to set up the product on a wireless network.

 

1. Press the Wi-Fi Protected Setup button on your router or access point device.

2. On the product control panel, press the Wireless button.

3. From the Wireless Menu, select the WPS Setup sub-menu, and then follow the control-panel display prompts to complete the wireless network setup.

 

Once the connection is successful, add the printer on to your computer. Since your printer is Airprint compatible, remove and add the printer using AirPrint drivers. Here is how you can do it-

 

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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mkgrandma
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Problem installing older printer onto Catalina OS

We do not want it WPS as the Eero router does not support it.

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HP Support Agent
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Problem installing older printer onto Catalina OS

@mkgrandma

 

Thanks for replying!

 

Refer to the document HP LaserJet Pro M1217nfw Printer - Wireless Printer Setup for help.

 

Let me know if you need any further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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