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‎04-25-2018 09:18 PM

HP Recommended
Product: HP Smart app
Operating System: iOS

I just installed the HP Smart app on my iPad and was gratified to see that recognised not only our 2 inkjet printers but my laser jet 4300. So, I tried to print a 3 page document to the LJ  whilst I stood by the printer. On the iPad, the progress bar moved through pages 1, 2 and 3 and on the printer, the data light flashed but when the data light stopped flashing, nothing  happened. No pages printed! I’ll mention that there is a warning light on and a message saying that there are less than 800 pages in the cartridge.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-25-2018 09:32 PM

HP Recommended

Hi,

The printer is too old for mobile printing and do not support a such, any supported printer by the HP Smart or the HP ePrint app is listed below, your printer is not listed to be supported by a such:

https://support.hp.com/ro-en/document/c03722645

 

Even if the app may detect your printer over the network it will likely fail to print as the printer do not support later network protocols to allow such mobile printing...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-25-2018 09:32 PM

HP Recommended

Hi,

The printer is too old for mobile printing and do not support a such, any supported printer by the HP Smart or the HP ePrint app is listed below, your printer is not listed to be supported by a such:

https://support.hp.com/ro-en/document/c03722645

 

Even if the app may detect your printer over the network it will likely fail to print as the printer do not support later network protocols to allow such mobile printing...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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