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Top Student
Posts: 4
Member Since: ‎03-13-2018
Message 1 of 7 (170 Views)
Accepted Solution

Problem reinstalling software

Product Name: Officejet Pro 6960
Operating System: Microsoft Windows 10 (64-bit)

hi. I cant complete the reintallation of software to my mainly computer for Officejet Pro 6960.Always ask at the last step for register the product but i cant fill the form.I did it on another computer and it all went well but on the main computer does not work the program

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Accepted Solution

Re: Problem reinstalling software

Hi,

 

*Note that if there are other printers installed, these will need to be reinstalled after this.

1. Uninstall the HP Software from your PC.

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

  1. Open the Print Server Properties dialog window by doing one of the following:
    • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
    • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
    • From the Start menu or the Start screen:
    • Open Devices and Printers.
    • Select any printer and then click "Print server properties" at the top of the window.
    • Click on the Drivers tab.

  1. Backup your registry before making any registry changes, the following resource will show you how:
         https://support.hp.com/in-en/document/c03485724

  2. Update the registry using the Reg file below

Note: this will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1


  1. Right click the Start menu and select Run.
         Type Services.msc and press OK.
         Locate and stop the Print Spooler service

  2. Browse to c:\Windows\System32\spool\drivers.
         Rename W32X86 to W32x86.old
         Rename x64 to x64.old
         Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from

Step 4.


  1. Restart PC.

  2. Finally, reinstall the HP Software.

 

Hope that helps!

 

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Provost
Posts: 10,883
Member Since: ‎01-11-2011
Message 2 of 7 (142 Views)

Re: Problem reinstalling software

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Top Student
Posts: 4
Member Since: ‎03-13-2018
Message 3 of 7 (132 Views)

Re: Problem reinstalling software

hi i Uninstall and Reinstall the FULL feature software (offline these time) but anytime i try to run the application, open again and again the install window

Top Student
Posts: 4
Member Since: ‎03-13-2018
Message 4 of 7 (126 Views)

Re: Problem reinstalling software

print screen hp6960.PNGalways open the install procedure

Provost
Posts: 10,883
Member Since: ‎01-11-2011
Message 5 of 7 (122 Views)

Re: Problem reinstalling software

Hi,

 

*Note that if there are other printers installed, these will need to be reinstalled after this.

1. Uninstall the HP Software from your PC.

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

  1. Open the Print Server Properties dialog window by doing one of the following:
    • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
    • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
    • From the Start menu or the Start screen:
    • Open Devices and Printers.
    • Select any printer and then click "Print server properties" at the top of the window.
    • Click on the Drivers tab.

  1. Backup your registry before making any registry changes, the following resource will show you how:
         https://support.hp.com/in-en/document/c03485724

  2. Update the registry using the Reg file below

Note: this will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1


  1. Right click the Start menu and select Run.
         Type Services.msc and press OK.
         Locate and stop the Print Spooler service

  2. Browse to c:\Windows\System32\spool\drivers.
         Rename W32X86 to W32x86.old
         Rename x64 to x64.old
         Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from

Step 4.


  1. Restart PC.

  2. Finally, reinstall the HP Software.

 

Hope that helps!

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Top Student
Posts: 4
Member Since: ‎03-13-2018
Message 6 of 7 (114 Views)

Re: Problem reinstalling software

thanks very very much.Your advice works i am grateful because i was ready to  perform format to my laptop

Provost
Posts: 10,883
Member Since: ‎01-11-2011
Message 7 of 7 (89 Views)

Re: Problem reinstalling software

Hi @poimdimi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation