Problem starting a support ticket

[Ideal_airman]

I am trying to use the HP website to start a support ticket for a recently launched product, the HP Reverb Pro. It is registered on my dashboard, so, logged in to the HP website I click "contact an HP agent for support", it brings up the page to choose a product, I select mine from the dashboard, and it kicks me back to the previous page.   There is no support for this produce anywhere on the site, and the virtual agent has no idea what I'm asking. There isn't a board for it on this forum.

This frustration on top of having a brand new, expensive and faulty product, is sapping my trust and faith in HP. Can anyone from HP please help?

thank you

[Jacky-D · Accepted solution]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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