Problem with software

[MRS_GZ]

I have a problem during my installation of my printer, I download the file HP Easy start but when I start it it just searching for soft ware and never come any longer. It just stand and chewing. Seems like it don't find anything.... 

Someone who knows what to do? 

[TEJ1602]

@MRS_GZ, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• What is the Operating System installed on the computer?
• Is there any antivirus/security software installed on the computer?

Keep me posted.

[MRS_GZ]

I use a MacOS Catalina.

I don’t have any third part antivirus software. I have also tried the HP East start with the fireawall disabeled.

[TEJ1602]

@MRS_GZ

Thanks for replying!

Is the printer connected wirelessly? If yes, follow the steps below-

Temporarily disable firewall software on the computer

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Temporarily disable firewall software on your computer.

1. Click the Apple menu, then click System Preferences.

2. Click Security & Privacy.

3. On the Security & Privacy window, click Firewall, then click Firewall: Off.

   

4. Try installing the HP software again.

Restart the computer, printer, and router

Restarting network devices can resolve many network or communication errors.

NOTE: 

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Close all running programs on your computer, including the HP software installation window, and then turn off the computer.

4. Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

7. Try installing the HP software again.

Uninstall the HP software

Some HP software components might have installed incorrectly, even if the driver and printer setup did not complete. Uninstall the HP software, then restart the Mac.

1. Click Finder in the Dock.

2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.

3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.

   NOTE: 

   If you have issues uninstalling the HP software, go to Uninstalling HP Printer Software (Mac) for more help.

Continue to the next step.

Reinstall the HP software

Go to the HP website to download and install the most current version of the Mac driver and software for your printer.

1. Turn on the printer.

2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.

3. Go to HP Customer Support - Software and Driver Downloads.

4. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the operating system, click Change, select your version, and then click Change.

6. Click Download next to HP Easy Start or next to the full feature driver, depending on the option that displays.

7. Open the Downloads folder, and then open the HP Easy Start file or the full feature driver .dmg file to begin the installation.

8. Follow the on-screen instructions to set up the printer connection and install the software.

9. If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add.

   

10. Return to the HP installer to complete the installation.

Hope this helps! Keep me posted. 

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