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HP Recommended

We have a samsungM2070 an have the same problem.  Apple Support said to contact SAMSUNG.  I did this and the message was that HP was looking after Samsung printer concerns, but they didn't recognize the name of the printer and  I didn't get any help there.  Frustrating!

 

3 REPLIES 3
HP Recommended

Any news about the driver for Catalina and HP.  It's been over a month of the launch of Catalina

HP Recommended

@StellaMarisCR, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

HP Recommended

Hello. I have a deskjet 3920 and a scanjet 5590

They were working fine before Catalina.

Thank you

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