11-07-2019 04:49 PM
We have a samsungM2070 an have the same problem. Apple Support said to contact SAMSUNG. I did this and the message was that HP was looking after Samsung printer concerns, but they didn't recognize the name of the printer and I didn't get any help there. Frustrating!
11-10-2019 02:15 PM
@StellaMarisCR, Welcome to HP Support Community!
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted for further assistance.
I am an HP Employee