Reinstall Firmware

[sandytechy20]

@HPrinters

I appreciate your time and patients.

I understand the issue better now.

Click here and follow the document to fix this issue.

Let me know if that works.

Cheers.

[HPrinters]

Hi there!

Unfortunately, I only could check this situation now ... despite this, I had already tried your suggestion, but without any success. In fact, as you can see from the title mentioned in the link that you gave me: "Issue -The product is working, but the colors in the printed output are bleeding into each other, or seem muddy or incorrect." (the product "isn´t working"!...)

Remember that the problem has to do with the fact that the printer only works correctly with color and not with black ink cartridges (I´m talking still in the offline mode - not conected to PC).

Regards

[Chimney_83]

Hi @HPrinters, I am the @Chimney_83. It looks like you were interacting with @sandytechy20, but he is out of the office today so I'll take over from here.

Thanks for the reply. Have you tried all the steps suggested in the article suggested to you earlier? 

If the issue persists, try a new genuine HP ink and check. 

If the issue persists, request you to contact our phone support for any trade-in or service options available for your printer. 

Let me know how it goes.