Reinstalling HP Envy 4500 on Windows 10

[moleelee]

I could not get my HP Envy 4500 to scan with my Windows 10. Scan Doctor couldn't help so  I uninstalled it then I couldn't reinstall it.  I could see the download but I never got the 'run' window.  It showed in my programs and downloads but not on my devices and printers in the control panel.   Help.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

[moleelee]

This did not work.  I have been able to use the printer for over a year and now I can't.  I'm discouraged and frustrated!

[greenturtle]

Hi,

Thanks for using the HP Forums.

We'd suggest that you use the HP AiO Remote for this purpose

This resource will show you how to do that.

Windows 10 : Downloading and Installing the HP AiO Remote & HP Scan & Capture Apps

Hope that helps!

[moleelee]

I did everything as suggested.  I can print wirelessly but cannot scan yet to my computer.  I get a message that it cannot find my computer????  How can it print from my computer and not scan to it?  Please help.  

[greenturtle]

Hi,

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer

How to use "Scan to Computer" properly

Hope that helps!