Scan driver is unable to communicate with the product

[warf1]

I have an HP Deskjet F4500 All-in-One Printer series thankfully I created a restore point just before installing this driver set. My scanner and the scan Doctor says the driver is unable to communicate with the product. I connect wirelessly and when i open the printer webpage I can webscan and drag the scanned copy to my desktop just fine. I rolled back to my previous restore point and my scanner started working again. I tried the DJ_AIO_06_F4500_USW_Full_Win_WW_140_175-4.exe file that your site recomends I use. Again and again it broke my scanner. I rolled back to the restore point and again it started working.

please will you be fixing this problem?

[The_Fossette]

Hi @warf1

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the driver.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I recommend you to update the firmware of your printer. Follow the steps in the below article to update the firmware.

http://hp.care/2q4kY6E

Once the firmware updates, I recommend you to install the driver and check if it helps.

Let me know how it goes and you have a great day!

Take care.

Cheers!