04-25-2020 02:42 PM
I'm having issues with the scan function of a Deskjet 2050 J510 (not J510a if it is anyhow relevant) under Win10 / 64 / build 1909.
Whenever trying to scan I get an error message that the software could not connect with the scanner (it is a french OS but most likely not relevant
I have tried to remove and reinstall the driver to no avail. Incidentally, I note that there was no update to the driver package since 2014, which would lend to conclusion that this printer is actually not supported under Win10, notwithstanding HP website claims to the contrary.
I have tried to run the HP Print and Scan Doctor that reports some issue with Windows WIA and supposedly fixing them, but again to no avail.
I have also tried to fully re-install the software using the "Doctor" but this will fail with some authorization problem (I am running from an admin account and have tried to "run as admin" on the package):
All in all, I'd say this pinter is not supported under Win10 - bit unpleasant but understandable to an extent. I'd really be curious to have the "official" word on this.
Any further help/pointer would be appreciated !
04-30-2020 10:27 AM
Welcome to the HP Support Community. I understand you are not able to scan from the PC. I'd be happy to assist you.
- How are the printer and the PC connected?
- Are you able to print fine?
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
If the printer is able to make a copy, proceed to the next step.
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Restart the PC.
On the PC, type "services" in the search box and hit enter.
Check that the following services ( check them in the order shown below ) are all showing as Status= Started and Start-up Type= Automatic
Remote Procedure Call (RPC)
Shell Hardware Detection
Windows Image Acquisition
If you need to make a change to any of the above, just right-click the service and select Properties, then in the dropdown box next to 'Start-up Type', select Automatic and click Apply to save the change. Then click the Start button.
Try scanning. If the issue persists, proceed to the next step.
Use the HP Smart app to scan from your Win PC and check if that helps.
Click here to download and know more about the app.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
I am an HP Employee
06-09-2020 09:31 AM
Thanks for your response, even if it standard support advises mostly irrelevant to the case at hand as you would have likely discovered by yourself had you bothered to actually read all the details provided.
Just for the sake to if:
> How are the printer and the PC connected
> Are you able to print fine
> Reset printer
Done. Not helping
Checked - no problem
>Use the HP Smart app
Done - multiple times. Reports fixing something with the WIA service but not working afterwards.
In any case could you please answer a simple YES/NO question: is this printer supported under windows 10 ?
06-10-2020 10:03 AM
06-10-2020 10:12 AM - edited 06-10-2020 10:19 AM
Thanks for your follow up - appreciated.
Sorry, I might be a little thick but how would I go about it ?
The page you linked proposes various tools for self-help (which I have presumably exhausted) but I don't see how to arrange such a "one to one" session. Again I am most likely not looking hard enough 🙂
06-10-2020 10:32 AM
I have sent a private message with the additional information to contact the HP Support team as per your region. Kindly check the same.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Keep me posted.
I am an HP Employee