Scan-to-computer / Default A4 / How to configure?

[megakuku]

Hi,

When I use the 'Scan-to-computer' option on my HP Officejet Pro 8600, the pdf is sent to my computer always in 'Letter' format. I'm unable to change this to A4...

Current drivers install "HP Smart" as printer application. Scans initiated by "HP Smart" can be configured to result in A4 pdf's, but these settings don't seem to affect scan-to-computer...

I think 'old' drivers used to include "HP Scan", which affected the default scan settings, but I can't find any installer for "HP Scan"

I did find "HP Scan & Capture" in the windos store, but setting A4 there also doesn't impact default scan-to-computer settings...

=> I currently have no way to configure scan-to-computer to create A4-pdf's instead of Letter-pdf's... Anyone who can solve this will be my hero 😉

[Dvortex · Accepted solution]

Hello, @megakuku – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I see that you are facing issues while scanning from the printer to the PC. I’d suggest you perform a clean install to try and fix this issue. This will install the old “HP Scan” software on your PC. Here are the steps:
 

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on http://hp.care/2oWu6bp download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Restart the PC & the printer once done and then try scanning.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[megakuku]

That fixed it!

It looks like uninstalling the HP software from  "Control panel > Uninstall a program" was the missing key.

[Dvortex]

Hello, @megakuku

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂