Scan to email with HP OfficeJet Pro 8710 produces two emails (one blank)

[SirMarkofATX]

New User Queston:  When I scan to email I get two emails.  One with my document and a second one that has a pdf attached but the pdf is a scan of a blank page.  Why the second email?  How do I make it stop doing that? 

Thanks,  Mark

[Dvortex · Accepted solution]

Hello, @SirMarkofATX – Hope you are well 🙂

Thanks for engaging in the HP Forums! I see by your post that you are having issues while using the scan to email feature on your Officejet printer. I will certainly do my best to help you fix this issue!

I would suggest you setup the email profile via printer EWS page as suggested below. Try the steps below:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• From the EWS, click the Scan tab.
• Click Scan to Email Setup.
• Click Outgoing Email Profile, click New, and then enter the email address you intend to use with this profile.
• Enter a display name that will appear on the printer's control panel to identify this email profile.
• Enter or confirm the correct SMTP server and SMTP port information.
• If you typically have to enter a username and password to log into your email account, you will want to enter this information into the email authentication fields, and then click Next.
• Enter a security PIN to restrict access to this email profile, if desired.
• Set the size for email files and specify Auto CC, if desired.
• Click Save or Save and test to complete the profile.
• Restart the printer once done and check.

Check http://hp.care/2dNX9WS for detailed instructions.
 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[ngarver]

I am trying to set up my "scan to email" option and I read your instructions about getting the IP address and entering it into the address bar. Which I've done on all browsers and 3 computers however I keep getting these messages on the three browsers I've tried:   (1)  "A secure connection is required. Click to enable." but it never stops spinning. ...... or I get this message: (2)  Network connection error. Check network and try again .........or this message: (3) Your connection is not private. Attackers might be trying to steal your information from ((my IP)) (for example, passwords, messages, or credit cards). Learn more

And I don't see any tips on how to get past these.  All 3 of my laptops can't seem to get past them. Tips????

[Shawfamily]

Ngarver,

Has HP support reached out to you on this issue? I am having the same issue and can not figure it out. Thank you.

[TEJ1602]

@Shawfamily, Welcome to HP Support Community!

I understand you're looking for help with regards to scan to email. I'd love to help if you could brief me on the issue that you're facing. Also, attaching a few screenshots would help us isolate the issue better.

Keep me posted for further assistance.

[SirMarkofATX]

I sat down to duplicate the issue and send you the screenshots that you requested.  I am unable to duplicate the problem.  Please consider this matter closed.  I will contact you if the issue reappears. 

Thank you for getting back to me.

I do appreciate your help,

Mark

[SirMarkofATX]

Yes, he asked for screenshots.  When I sat down to duplicate the issue and create screenshots I could not recreate the problem.  Don't know how to explain it but the problem resolved itself for me.