Scanner and PRinter issues on HP inkjet 6700

[Zoovet]

Having difficulties in last week - after many years of good success with the HP 6700 suddenly it stopped working

Checked - software updates

Checked- USB and ethernet cables

Checked - Firewall

Checked Internet and IP config

Checked with and without cables attached

Nothing working still can not get my Toshiba Satellite to communicate with the Printer having painstakingly gone through hours and hours of the HP online help sites

Please can someone help

Thanks Zoovet

[Zoovet]

Under "Finding and Fixing Problems" it states in RED - "DEVICE STATUS" - "Your printer is in an error state that could not be fixed by power cycling the printer"

Also really struggling to get it via cables, internet connection or Wifi to allow any scanning of documents - yet everything was working fine a week ago

Please can someone help me as have exausted all avenues through HP Online advice and Software updates

[Jeet_singh]

Hi @Zoovet,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are getting Printer in error state error message on your HP Envy 5540 printer. I'll be really glad to help you.

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected (USB/Wired/Wireless)?

Have you made any changes on the printer before the issue started?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now try to print a test page and check if it works.

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

If the issue persists, I would suggest you go ahead and uninstall the printer drivers and then install the full feature software

Let's try these steps here:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14 ). Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL41871/mp-109007-3/OJ6700_1315-1.exe and install the updated printer drivers

15 ). Now connect the USB cables only when prompted.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Zoovet]

Hi Jeet Singh

I have got the printer working now but still the Scanner does not allow scanning via direct wire cables, wireless or internet cables

Either from computer or from the scanner control box itself

Please can you help

Thanks

sTephen

[sandytechy20]

@Zoovet

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

• Please open the lid of the printer.
• Initiate scan.
• Check if the scanner light is lit up and moving across the screen.

Let me know how it goes.

Cheers.