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HP Recommended
HP ENVOY 4520
Mac OS X 10.11 El Capitan

Microsoft Word for Mac would not allow me to download the available drivers that would allow me to Scan to my Computor due to corrupt HP file that has been provided over the HP internet web page. I bought this product very recently and haven't needed this feature previously, but I do now. Please fix this corrupt file HP.

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@WaynefromMaine

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand there's a corrupt file at the HP site that you are unable to download,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Which corrupt file are you referring to? do you have a link to get to this file?

Are you referring to the printer drivers?

 

While you respond to that, here's a few things you can try:

 

If the printer driver isn't working for you, while we have that fixed or repaired as such, you may simply utilize the options of Installing a Mac Printer Driver Using Apple Software Update:

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Keep me posted, 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck. 

Riddle_Decipher
I am an HP Employee

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