Scannning error

[macjam1]

I have a HP DeskJet Ink Advantage 5570 All-in-One series. Problem with scanning to my laptop. Error message appears in HP print and scan doctor." Driver Check. scan driver not communicating". I have tried to resolve this issue but have been unsuccessful if doing so. Would appreciate to have some feedback on solutions to fix this problem. Thanks.

[sandytechy20]

@macjam1

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[macjam1]

Thanks for your reply. I will try your suggestion.  Sometimes I get a message " Scan to computer has been lost" I open the dialogue box, disable and then enable, seems to work.  At the time of writing this message, I cannot print or scan and the HP Doctor cannot resolve the problem. I have HP doctor installed as well. Never had this problem in windows 7. Windows 10 has too many problems with some printers.  I am of the old school thinking. "if it is not broke don't fix it"  

[sandytechy20]

@macjam1

This might require remote access of the computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.