01-10-2020 02:42 PM
I need to send multiple documents as one attachment in a mobile fax. I have all the documents scanned yet I am not able to send them out all of them at once. It’s a 29 page fax. I am not able to send an email attachment as a folder either.not sure how to resolve the issue. Thanks.
01-13-2020 12:33 PM
@Dontlook, Welcome to HP Support Community!
I assume that you're using the HP Smart App to fax. Try the following troubleshooting tips when fax fails to send-
Look for an error and solution in the HP Smart app. Check the HP Smart app for a notification or error message, and then follow the instructions to resolve the error.
Make sure the fax number you dialed is correct and the recipient is ready for your fax. A fax might fail because the recipient fax machine is busy, offline, or no longer in use.
Try again. Temporary disruptions in internet service or the phone system might cause your fax to fail.
If the issue persists, remove and add the HP Smart App on your mobile device.
Also, Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.
Refer to the document Send Faxes with the HP Smart App for additional help.
Keep me posted.
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I am an HP Employee
01-22-2020 07:17 PM
You can refer to the following page for more details:
HP Smart - Send Faxes with the HP Smart App: https://support.hp.com/sg-en/document/c06432978
Step 2: Send a fax: