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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2017 11:53 PM

HP Recommended
Product: HP Envy Notebook
Operating System: Microsoft Windows 10 (64-bit)

The Creators Update has caused several problems - as expected - including a forced and unwanted installation of Edge, Defender & Bing. I am still working my way through solutions for the main problems but two of the problems are strange - the effect upon my printer/scanner, DCP-J315W LAN:

 

(1) Documents that I scan either to save or to print are gigantic - eg an A4 page is now printed from MS Paint on four A4 sheets. (Hoping this makes sense!)

 

(2) Both my Background and Lock Screen comprise pictures of my grandson. But since Creators, whenever I scan (to print or to save), the picture that appears on my Lock Screen is the document that I've just printed or saved.

 

As I said, strange!

 

Is this an HP printer/scanner settings issue or a Microsoft problem please?

 

New Envy 15-AH151sa Win10 IE11
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