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‎03-25-2017 01:56 AM - edited ‎03-25-2017 01:57 AM

HP Recommended
Product: HP Omen 15-ax201nk
Operating System: Microsoft Windows 10 (64-bit)

Hi every one, I bought my laptop yesterday and after i think i did an updated to my graphic card driver by nvdia geforce exprience my laptop had a serious freezing and after i tried to enter the game i got a blue screen:"driver power state failure" from that point when the pc freez after restart and the same problem appeare again, when i unpluged the power cable he back to normal when i don't it freez again and i got the blue screen, when i open a game i got this message sometimes appear, after installing an other driver that a technicien of hp demand me to do the problem still the same so i unsintalled it and now i am confused what to do: Should i install for my laptop hp support nvdia driver or in the website nvidia.com and get the version before the last version of my graphic card gtx150 (that the technicen give it to me)? please help me and thank you for your attention.

2 REPLIES 2

‎03-25-2017 03:07 AM

HP Recommended

@NightFox96

 

You can try. HP only supplies fully tested drivers. In many cases you can't install drivers from OTHERs and receiving a message saying "go back and download from the computer's vendor".

 

Regards. 

BH
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‎03-25-2017 03:12 AM - edited ‎03-25-2017 03:14 AM

HP Recommended

i installed the hp driver nvdia and it works fine but the problem of power cable is still the same: when i unplug and plug again after a while i recive the blue screen.

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