10-20-2019 09:33 PM
When I open the scan software , I get " application failed to open because it's side by side configuration is incorrect. " I use windows 64 bit
10-23-2019 11:38 AM
Welcome to HP support community.
Download and run the HP Print and Scan Doctor
Download and run HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
Stop the scanning processes, and then restart the printer and the computer
- Open the Task Manager, Right-click the taskbar near the Windows icon (), and then click Start Task Manager.
Click the Processes tab.
Select Keygrip.exe from the list of processes, and then click End Process.
Select scanapp.exe from the list of processes, and then click End Process.
Press the Power button to turn the printer off, and then press the Power button again to turn the printer on.
Restart the computer.
Try to scan again.
Refer this HP document for more assistance:- Click here
Let me know how it goes.
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