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HP Recommended
HP 6700 AIO
macOS 10.13 High Sierra

My iMac (2010) recently crashed and it was repaired with a new HDD installed.  My HP 6700 AIO was working perfectly until the crash, however, now when I search for software & driver to download and install, I get the the message that "this is not found".  Please help!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Swaroop40, Welcome to HP Support Community!

 

Restart the printer and the Mac computer. Add the printer using Apple AirPrint drivers.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign  click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

 

Select AirPrint from the Use menu

6.) Try to print.

 

You can download the HP Utility for Mac from here

 

Let me know the outcome.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Swaroop40, Welcome to HP Support Community!

 

Restart the printer and the Mac computer. Add the printer using Apple AirPrint drivers.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign  click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

 

Select AirPrint from the Use menu

6.) Try to print.

 

You can download the HP Utility for Mac from here

 

Let me know the outcome.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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