• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Photosmart C7280
Microsoft Windows 8.1 (64-bit)

A few days ago, all of a sudden, my PC couldn't see my printer. I have downloaded the latest software and tried re-installing it but it just hangs at "Configuring product..." and eventually, a box pops up saying "Fatal error during installation." with the following header at the top of the box.   "C:\Users\Jean-Marc\AppData\Local\Temp\7zS1741\hpzsetup.exe

 

Can anyone help me resolve this?

11 REPLIES 11
HP Recommended

Hey @J-MDA,

 

Welcome to the HP Support Forums!

 

I understand that you are having some issues with printing from your Windows 8.1 machine to your Photosmart C7280 Printer. I can help you with that.

 

To sort this out:

  1. If the USB cable is connected to the printer, remove it.
  2. In your search bar type in %temp% and press enter.
  3. In the window that opens look for a folder that starts with 7z.
  4. Find the util folder, and then the CCC folder.
  5. Run uninstall_L3.bat.
  6. Restart your PC.
  7. Run the installer you downloaded. 

Please let me know the results after following the above. If you are able to install the printer and print, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
HP Recommended

I have done a L4.bat uninstall but it hasn't helped.There were instructions in another post for another HP printer which explained to remove files in the %temp% folder, etc and after following all the instructions, my PC still hangs at the very end in the Configuring product stage. It eventually times out and says there was a fatal error. It then says it found and installed a solution on my PC and when I click, it uninstalls the software and I'm back to square 0.

HP Recommended

I didn't suggest running the L4 uninstall as that can cause some unexpected issues with your operating system. If you found the post I think you did, the user requested an L4 uninstall and the Expert provided directions for the L3 uninstall and strongly discouraged him from doing the L4 uninstall.

 

That said, here's some things we can do:

  1. In your search bar type in cmd and press enter.
  2. In this window type in "msiexec /unregister" (no quotes) and press Enter.
  3. Type in "msiexec /regserver" (no quotes) and press Enter.
  4. In your search bar type in msconfig and press Enter.
  5. Click on the Services tab.
  6. Click on Hide All by Microsoft.
  7. Click on Disable All.
  8. Click on the Start Up tab.
  9. Click on Disable All.
  10. Press OK and restart your PC.
  11. Disable any anti-virus, firewall, and security software on your PC.

Please let me know the results after following the above.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
HP Recommended

 

Sorry but I didn't see a warning about L4 uninstall.

 

In your third line below is that unresister or unregister and is there a space before the /?

 

The cmd command takes me to a black box and the cursor is following C:\WINDOWS\system32>

 

I tried msiexec /unresister

HP Recommended

BTW, thank you very much for your help!

HP Recommended

That was a typo. I'm correcting the line now.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
HP Recommended

 

Is there a space before the /  ?

In the StartUp tab there doesn't see to be a Disable All option.

HP Recommended

There's no space before the slash. 

The Disable All function should be towards the bottom of the window, above the buttons at the bottom. If it is not on the Start Up tab, but is on the Services tab, then on the Start Up tab uncheck every box that has a check in it so that no extra functions start when you restart your PC.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
HP Recommended

No luck. I restarted my PC and tried to load HP software. Told me to uninstall, which I did but uninstaller stopped working. Then I tried re-installing software but it still hangs at Configuring product... Eventually, it says fatal error during installation and stays hung on Configuring product...

It says the installation was not successful and in the details gives error code 10012310.

Here's a copy of a log file from running hpzrcv01.exe if this can help.

 

20160408175317:0003DE2CF:0001(0000-0000)(HPZrcv01.exe)+++    Starting: HPZrcv01.exe
20160408175317:0003E7193:0001(0000-0000)(HPZrcv01.exe)+++        From: C:\Users\JEAN-M~1\AppData\Local\Temp\7zS010A\setup\
20160408175317:0003EE96A:0001(0000-0000)(HPZrcv01.exe)+++Command Line: "C:\Users\JEAN-M~1\AppData\Local\Temp\7zS010A\setup\HPZrcv01.exe"
20160408175317:0003F62D2:0001(0000-0000)(HPZrcv01.exe)+++   File Size: 1153936
20160408175317:000400293:0001(0000-0000)(HPZrcv01.exe)+++     Version: 14.0.304.0
20160408175317:000407F4F:0001(0000-0000)(HPZrcv01.exe)+++ Working Dir: C:\Users\JEAN-M~1\AppData\Local\Temp\7zS010A\setup
20160408175317:0004116A7:0001(0000-0000)(HPZrcv01.exe)Parsed command line: "C:\Users\JEAN-M~1\AppData\Local\Temp\7zS010A\setup\HPZrcv01.exe"

20160408175317:00042B362:0400(0000-0000)(HPZrcv01.exe)!! RenamedAutorunFolder key is missing!!
20160408175317:00042BB86:0400(0000-0000)(HPZrcv01.exe)!! RenamedAutorunFolder key is missing!!
20160408175317:000434637:0001(0000-0000)(HPZrcv01.exe)Starting Recovery plug-in
20160408175317:000434FAB:0001(0000-0000)(HPZrcv01.exe)HPZrcv01.exe version=14.0.304.0, Image=32 bits
20160408175317:000435619:0001(0000-0000)(HPZrcv01.exe)Running on Windows PlatId=2 Version 6.2.0.9200 SP=0.0 Windows 64Bit OS=1
20160408175317:000435F88:0400(0000-0000)(HPZrcv01.exe)!! RenamedAutorunFolder key is missing!!
20160408175317:00043651B:0400(0000-0000)(HPZrcv01.exe)!! RenamedAutorunFolder key is missing!!
20160408175317:0004375C8:0001(0000-0000)(HPZrcv01.exe)Using datfile: C:\WINDOWS\hpoins21.dat

20160408175317:000437DCA:0001(0000-0000)(HPZrcv01.exe)System LangID from GetSystemDefaultLangID = 4105.
20160408175317:00044167B:0001(0000-0000)(HPZrcv01.exe)System LangID = 4105.  mapped to ENU
20160408175317:0004420FD:0001(0000-0000)(HPZrcv01.exe)We are using the system language=ENU, which is on our CD!
20160408175317:000449C1F:0001(0000-0000)(HPZrcv01.exe)Assuming Logging only.
20160408175317:00044A4B4:0001(0000-0000)(HPZrcv01.exe)No command line options; forcing the desktop folder for writing the zip file.
20160408175317:00044AB51:0001(0000-0000)(HPZrcv01.exe)Analyzing from %temp%
20160408175317:00044F0E9:0001(0000-0000)(HPZrcv01.exe)Displaying dialog - 138 -
20160408175317:0004517A9:0001(0000-0000)(HPZrcv01.exe)_pSite was NULL
20160408175317:000499E3D:0001(0000-0000)(HPZrcv01.exe)AddFilesToList(C:\ProgramData\HP\Installer\Temp\hpz*.log)
20160408175317:00049A74F:0001(0000-0000)(HPZrcv01.exe)AddFilesToList(C:\WINDOWS\temp\hp*.log)
20160408175317:00049ADC4:0001(0000-0000)(HPZrcv01.exe)AddFilesToList(C:\Users\JEAN-M~1\AppData\Local\Temp\hp*.log)
20160408175320:00070C3AC:0001(0002-0002)(HPZrcv01.exe)GetErrorSituationCode()
20160408175320:00070E6E6:0001(0002-0000)(HPZrcv01.exe)Case 1:Use all errors
20160408175320:00070EF28:0001(0002-0000)(HPZrcv01.exe)pFirstError=20160406084736:0008D885B:0008(0000-0000)(hpzwup01.exe)## CHPSUDialog::ReportToolSession() failed
20160408175320:00070F5AA:0001(0002-0000)(HPZrcv01.exe)pLastError =20160408172841:00076A8D3:0008(0731-0600)(hpzsetup.exe)## Timed out waiting for product finish event
20160408175320:00070FDE5:0001(0002-0000)(HPZrcv01.exe)Final ESC=10012310
20160408175320:000710774:0001(0002-0000)(HPZrcv01.exe)Starting collecting directory information.
20160408175320:0007115B5:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\*.
20160408175320:000711BAA:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET CLR Data\*.
20160408175320:000712154:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET CLR Data\0000\*.
20160408175320:0007129B7:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET CLR Data\0409\*.
20160408175320:0007131DA:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET CLR Networking\*.
20160408175320:000713696:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET CLR Networking\0000\*.
20160408175320:000713D0D:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET CLR Networking\0409\*.
20160408175320:000715CE8:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET CLR Networking 4.0.0.0\*.
20160408175320:0007164D3:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET CLR Networking 4.0.0.0\0000\*.
20160408175320:00071720E:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET Data Provider for Oracle\*.
20160408175320:0007178D3:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET Data Provider for Oracle\0000\*.
20160408175320:000718177:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET Data Provider for Oracle\0409\*.
20160408175320:000718AE4:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET Data Provider for SqlServer\*.
20160408175320:0007190DA:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET Data Provider for SqlServer\0000\*.
20160408175320:0007198F2:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NET Data Provider for SqlServer\0409\*.
20160408175320:00071A0F8:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NETFramework\*.
20160408175320:00071A5BF:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NETFramework\0000\*.
20160408175320:00071AC23:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\.NETFramework\0409\*.
20160408175320:00071DDB8:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\BITS\*.
20160408175320:00071E368:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\BITS\0000\*.
20160408175320:00071EA80:0001(0002-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\BITS\0409\*.
20160408175320:000727912:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\en-US\*.
20160408175320:00072841C:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ESENT\*.
20160408175320:000728B86:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ESENT\0000\*.
20160408175320:00072956D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ESENT\0409\*.
20160408175320:00073BD13:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\MSDTC\*.
20160408175320:00073C572:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\MSDTC\0000\*.
20160408175320:00073CDE5:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\MSDTC\0409\*.
20160408175320:00073D6B2:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\MSDTC Bridge 3.0.0.0\*.
20160408175320:00073DDA0:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\MSDTC Bridge 3.0.0.0\0000\*.
20160408175320:00073E50E:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\MSDTC Bridge 3.0.0.0\0409\*.
20160408175320:00073EFE2:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\MSDTC Bridge 4.0.0.0\*.
20160408175320:00073F67C:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\MSDTC Bridge 4.0.0.0\0000\*.
20160408175320:000754598:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\PERFLIB\*.
20160408175320:000754CD2:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\PERFLIB\0000\*.
20160408175320:0007558C2:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\PERFLIB\0409\*.
20160408175320:00075644F:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\PNRPSvc\*.
20160408175320:0007569E5:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\PNRPSvc\0000\*.
20160408175320:000756F4D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\PNRPSvc\0409\*.
20160408175320:00075AEC1:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\rdyboost\*.
20160408175320:00075B62D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\rdyboost\0000\*.
20160408175320:00075BDF6:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\rdyboost\0409\*.
20160408175320:00075C616:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\RemoteAccess\*.
20160408175320:00075CC1E:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\RemoteAccess\0000\*.
20160408175320:00075D1EA:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\RemoteAccess\0409\*.
20160408175320:00075F23D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ServiceModelEndpoint 3.0.0.0\*.
20160408175320:00075FA34:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ServiceModelEndpoint 3.0.0.0\0000\*.
20160408175320:000760286:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ServiceModelEndpoint 3.0.0.0\0409\*.
20160408175320:000760C11:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ServiceModelOperation 3.0.0.0\*.
20160408175320:0007611B0:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ServiceModelOperation 3.0.0.0\0000\*.
20160408175320:000761872:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ServiceModelOperation 3.0.0.0\0409\*.
20160408175320:000762170:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ServiceModelService 3.0.0.0\*.
20160408175320:000762686:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ServiceModelService 3.0.0.0\0000\*.
20160408175320:000762CB7:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\ServiceModelService 3.0.0.0\0409\*.
20160408175320:00076399D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\SMSvcHost 3.0.0.0\*.
20160408175320:000763ECA:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\SMSvcHost 3.0.0.0\0000\*.
20160408175320:000764716:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\SMSvcHost 3.0.0.0\0409\*.
20160408175320:0007653F4:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\SMSvcHost 4.0.0.0\*.
20160408175320:000765A39:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\SMSvcHost 4.0.0.0\0000\*.
20160408175320:00076725F:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\TAPISRV\*.
20160408175320:00076791B:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\TAPISRV\0000\*.
20160408175320:000768077:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\TAPISRV\0409\*.
20160408175320:000768D08:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\TermService\*.
20160408175320:000769248:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\TermService\0000\*.
20160408175320:0007698B0:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\TermService\0409\*.
20160408175320:00076B22D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\UGatherer\*.
20160408175320:00076BB62:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\UGatherer\0000\*.
20160408175320:00076C316:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\UGatherer\0409\*.
20160408175320:00076CB6C:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\UGTHRSVC\*.
20160408175320:00076CF0D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\UGTHRSVC\0000\*.
20160408175320:00076D5E5:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\UGTHRSVC\0409\*.
20160408175320:00076E91B:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\usbhub\*.
20160408175320:00076EFE2:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\usbhub\0000\*.
20160408175320:00076F6E9:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\usbhub\0409\*.
20160408175320:00077462D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\Windows Workflow Foundation 3.0.0.0\*.
20160408175320:000774F05:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\Windows Workflow Foundation 3.0.0.0\0000\*.
20160408175320:00077573D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\Windows Workflow Foundation 3.0.0.0\0409\*.
20160408175320:000776202:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\Windows Workflow Foundation 4.0.0.0\*.
20160408175320:00077A4CF:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\Windows Workflow Foundation 4.0.0.0\0000\*.
20160408175320:00077B43D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\WmiApRpl\*.
20160408175320:00077B90A:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\WmiApRpl\0009\*.
20160408175320:00077D35D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\wsearchidxpi\*.
20160408175320:00077D83A:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\wsearchidxpi\0000\*.
20160408175320:00077E14B:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\WINDOWS\inf\wsearchidxpi\0409\*.
20160408175320:00077F95A:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\*.
20160408175320:0007800DA:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\*.
20160408175320:000780840:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\*.
20160408175320:0007840C6:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqsccatico\*.
20160408175320:00078484C:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqsccatico\lava\*.
20160408175320:000785946:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqsccatico\magma\*.
20160408175320:000786AC8:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqsccatico\moneypenny\*.
20160408175320:000787995:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqsccatico\oasis_gekko\*.
20160408175320:000788634:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqsccatico\oasis_ghidora\*.
20160408175320:0007897D2:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqsccatico\oasis_nemo\*.
20160408175320:00078AA9A:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqsccatico\python\*.
20160408175320:00078B888:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqsccatico\Thom_Jeri\*.
20160408175320:00078C22A:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqsccatico\viper\*.
20160408175320:00078CEF5:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqscimg\*.
20160408175320:00078F04F:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqscloc\*.
20160408175320:0007908DB:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\hpqudloc\*.
20160408175320:000792649:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\bin\x64\*.
20160408175320:000792E33:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\data\*.
20160408175320:000793557:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\data\CUEStatus\*.
20160408175320:000793FFA:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\data\printsubsystemplugins\*.
20160408175320:000794930:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\devicemanagement\*.
20160408175320:00079562F:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\DocProc\*.
20160408175320:0007960AC:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\DocProc\Binary\*.
20160408175320:0007AD6E9:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\esupport\*.
20160408175320:0007AE1AB:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\extcapuninstall\*.
20160408175320:0007AEF28:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\help\*.
20160408175320:0007AF5B3:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\help\flash\*.
20160408175320:0007B05A1:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\help\player\*.
20160408175320:0007B0AC3:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\help\PS_AIO_02_readme\*.
20160408175320:0007B198A:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\HelpViewer\*.
20160408175320:0007B2691:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\HelpViewer\Resources\*.
20160408175320:0007B43BF:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\HPPSE\*.
20160408175320:0007B4916:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\HPPSE\Data\*.
20160408175320:0007B537C:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\hpssupply\*.
20160408175320:0007B5F29:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\LGT 2.0 plugins\*.
20160408175320:0007B6701:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\LGT plugins\*.
20160408175320:0007B6FC1:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\networkfaq\*.
20160408175320:0007B75EC:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\networkfaq\A96C5DB7-40F9-46DD-B36F-9E657D1D9E04\*.
20160408175320:0007B7C99:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\networkfaq\A96C5DB7-40F9-46DD-B36F-9E657D1D9E04\networktutorial\*.
20160408175320:0007B829C:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\networkfaq\A96C5DB7-40F9-46DD-B36F-9E657D1D9E04\networktutorial\enu\*.
20160408175320:0007BA003:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\ocr\*.
20160408175320:0007BAD03:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\Product Assistant\*.
20160408175320:0007BB364:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\Product Assistant\bin\*.
20160408175320:0007BBC74:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\Skins\*.
20160408175320:0007BC2EE:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\Skins\oov1\*.
20160408175320:0007BC9CA:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\Skins\oov1\st\*.
20160408175320:0007BE1B8:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\*.
20160408175320:0007BE8C5:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\help\*.
20160408175320:0007BEFA6:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\help\ENU\*.
20160408175320:0007BFC63:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\images\*.
20160408175320:0007C1126:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\images\printer_nuiimages\*.
20160408175320:0007C45EE:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\images\printer_usbimages\*.
20160408175320:0007C62BB:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\Product\*.
20160408175320:0007DD5AD:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\setup\*.
20160408175320:0007DE21B:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\setup\hpqadobeui\*.
20160408175320:0007DE8E7:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\setup\hpqadobeui\images\*.
20160408175320:0007DFBBB:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\setup\images\*.
20160408175320:0007E0811:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Digital Imaging\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\setup\Networkx64\*.
20160408175320:0007E2753:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\HPSSUPPLY\*.
20160408175320:0007E3260:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\HPSSUPPLY\img\*.
20160408175320:0007E549D:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\HPSSUPPLY\res\*.
20160408175320:0007E5EDD:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Temp\*.
20160408175320:0007E6593:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Temp\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\*.
20160408175320:0007E6E0B:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Temp\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\setup\*.
20160408175320:0007E8804:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Temp\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\setup\troubleshootingdoc\*.
20160408175320:0007E8EAA:0001(0003-0000)(HPZrcv01.exe)Collecting directory information on C:\Program Files (x86)\HP\Temp\{A96C5DB7-40F9-46DD-B36F-9E657D1D9E04}\setup\troubleshootingdoc\enu\*.
20160408175320:0007EA0B4:0001(0003-0000)(HPZrcv01.exe)Finished collecting directory information.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.